Great news from Mawney's Convenience Store with the introduction of new kind of Post Office Branch. A test 'Drop & Collect' format will be installed allowing for interactions through the use of handheld devices.
In a letter from Post Office, the following was said:
"I’m pleased to let you know that in collaboration with Payzone, we will be trialling a new type of Post Office branch in your area at Mawney Convenience Store, 45 Mawney Road, Romford, RM7 7HL commencing on Thursday 9 March 2023 at 13:00.
At Post Office we are committed to ensuring our network continues to develop to meet evolving customer demand.
One of the ways we’re doing this is to trial an additional branch format on a small scale before we look at any wider introduction in the network.
Drop & Collect is a new, lighter branch format that offer sour post masters and retail partners greater opportunity to adapt their business to suit their needs and the needs of their local customers.
This new format has been developed to increase customer access to key services they require and to simplify the customer experience including reducing transaction times.
The new format at Mawney Convenience Store will offer Post Office services from a handheld device, providing convenient access for customers to bill payments and prepaid parcel collections and returns.
To maximise accessibility to these services that our customers are increasingly seeking, more complex services like personal and business banking will not be available at this branch.
Details of the opening hours and the products and services available are provided overleaf.
If there are any unforeseen circumstances which mean the opening date changes, posters will be displayed in store to let customers know.
A wider range of Post Office services are available from the nearby branches at North Street Post Office, 17 Hainault Road, Romford, RM5 3AA and Crowlands Post Office, 267 London Road, Romford, RM7 9NJ.
The latest available branch information can be found on our website,www.postoffice.co.uk/branch-finderDuring the trial of the new branch format, we will monitor usage, suitability and any local feedback.
If there is a need to change the service, posters will be displayed locally to let customers know."